• Someone is being beaten or injured.
• A robbery or a burglary is in process.
• Someone is screaming for help.
• A loud explosion or gunshot is heard.
• A motor vehicle accident has occurred.
• Smoke is coming from a building.

Do not call 9-1-1 for these types of incidents:

• Theft of property that occurred days or weeks ago.
• Parking complaints.
• Assaults that occurred weeks or years ago.
• Noise complaints (barking dogs, loud stereos, construction noise)
• General information about policing.
• Complaints about a police officer.
• Lost, stolen or found pets or property.

The Shelburne Police Service must investigate every 911 Emergency call.
Due to the increasing number of 911 hang-ups and misdials the Shelburne Police Service is asking the public to take care when dialing.
In order to reduce the number of False Alarm calls due to the activation of an alarm system the Town of Shelburne has enacted By-Law Number 38-2004. For a copy of this By-Law residents should contact The Corporation of the Town of Shelburne.

In 2004 the Shelburne Police Service responded to 231 hang-up calls to the 911 Emergency Service and 227 calls that were misdialed.
As of March 2005 the Shelburne Police Service have responded to 34 calls to the 911 Emergency Service that were misdialed.